Do You Know About the Latest Chatbot Trends?

  • 25th Nov'20
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What is Chatbot?

A chatbot is a software application used to conduct an online chat conversation through text or text-to-speech. It provides direct contact with a live human agent.

A chatbot also referred to as a chatterbot is a man-made intelligence (AI) feature embedded and used through any major messaging application. It stimulates or processes human conversation ( written or spoke), allowing the human to interact with the digital device as if they are communicating with real people.


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What is a Chatbot?

A chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact digitally with Chatbot that made simple using digital marketing services as if they were communicating with a real person. Chatbots can be as simple as rudimentary programs. Driven by AI, automated rules, natural-language processing (NLP), and machine learning (ML), chatbots process data to deliver responses to requests of all kinds. To know more about the chatbot, click here:

What are Bots?

Chatbot or bot – is a computer program that simulates a natural human conversation. Users communicate with a chatbot via the chat interface or by voice, like how they would talk to a real person. Chatbots interpret and process user’s words or phrases and give an instant pre-set answer. They inhabit platforms like – FB Messenger, Whatsapp, Skype, Slack, Line, Kik, Wechat, or even your website. To know more about what is a chatbot, its types, and how does it works, click here:


Chatbots trends


AI Chatbots trends

Over years ago, Chatbots become more AI-driven. They are capable of handling complex human interactions with ease and are now taking over the traditional conversational service. . Many companies like Yatra and MakeMyTrip are already using certain chatbot features to send flight and stay tickets directly to Whatsapp and the details via SMS. This has made the process convenient for users, and any progress in this regard would only make things easier.


Here are a few related links to give you insights about AI Chatbots trends:

9 Best Chatbot Trends

Intelligent chatbots are widely being adopted across all types of companies — from the Fortune 500 to upcoming startups, to gain pace and efficiency. With rising chatbot trends, coupled with the growing popularity of Artificial Intelligence (AI) and Machine Learning (ML), it has become crucial for businesses to adopt newer technologies, thereby opting for solutions that enhance customer engagement. To know more about 9 chatbot trends, click here:

Conversational AI: Top 20 Trends for 2020

Conversational Artificial Intelligence (AI) empowers enterprises to employ chatbots, messaging applications or virtual assistants to build highly engaging and valuable relationships with customers. This cutting-edge technology is spreading rapidly across every industry and more excitingly, providing enterprises with a huge potential to accelerate their growth and innovation. To know more, read the article:


Chatbot Marketing

Chatbot marketing is a way of promoting products and services using a chatbox – a computer application that carries a conversation with users with a pre-determined scenario or with the help of artificial intelligence. 

Using chatbots for marketing comes up with various advantages. It saves time and money. Helps in segmenting traffic. Provides quick response. Speed up the payment process etc. Chatbot uses different marketing strategies to attract customers and bring the world together. Here are some clues about chatbot marketing.


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Beginner’s Guide to Messenger Bots

Today’s chatbots reply with text, yes, and also with audio, video, images, GIFs, you name it. Even the mediums for chatbots have grown exponentially. There are a host of services that allow you to build your own chatbot. A lot of these tools are as easy to set up. To know 10 tips for your chatbot marketing strategy, click here:

Chatbot marketing examples to boost your bot strategy

With over half of consumers seeking customer service through social media, today’s social bots can address such concerns around the clock. There’s a huge difference between a bot answering “yes” or “no” questions and a bot that provides meaningful experiences. If you want to know the list of chatbot marketing examples that not only show practical uses of bots in action but also highlights the diverse range of businesses rolling out bots, read the article:

Ways to Use Chatbots for Marketing and Sales

Messaging applications have become the top destination for brands to reach consumers; it's no surprise why chatbots have become so popular. By implementing a chatbot into your marketing strategy, you'll be able to learn about your audience, tailor your marketing efforts, reach new consumers and monetize your social media profiles. To know what are some ways chatbots can fit into your marketing strategy, read the article:


Chatbot: Future scope

The future of chatbots would include many benefits for the enterprise, it only needs to be nudged in the right direction for businesses to reap these benefits.

There is a great scope of chatbots in near future. The businesses will automate simple payments and allow users to pay directly over live chat, Facebook, or messenger chat. The instant process makes customers happy and improves customer satisfaction.


Click on the link below to read the future aspect of chatbots:

Chatbot - Making Future

Bots solve the thing we loathed about apps in the first place. You don't have to download something you'll never use again. With the help of messaging apps, bots help consumers find solutions no matter where they are or what device they use — no forms, cluttered inboxes, or wasted minutes spent searching and scrolling through content. To know more, read the article:

The Future of Chatbots from the Experts

Chatbots are a very well timed middle ground between automation, AI, and the changing use of the internet, in a way that could make it extremely effective in doing business online and ushering in some of the other future technological advancements we’ve all been waiting on. The clearest use of chatbots right now is in customer service and online ordering, where they can automate (and in some cases solve) customer issues or complete orders without human interaction. To know the future of chatbots, click here:

Future of chatbots

Bots will be around for a long time not only because they are useful and create a monetary value, but also because they will become a fact of our online lives. It is irreplaceable, and we cannot think of a connected life or a modern business without it. If you want scalability, global reach, network of connected nodes that feed your ERP, CRM, CS systems Bots will serve the same purpose if not more. To know about the future of chatbots, click here:


We, at OpenGrowth, are continually looking for trending startups in the ecosystem. This was a blog on chatbot trends and chatbot marketing. If you want to know any further information about the startup ecosystem or have any mind-boggling ideas, do refer to the other blogs at OpenGrowth. If you have any suggestions, do let us know in the comment section below. 


Contributor: Sareen Yasmin

Her passion includes creative writing, reading, and playing around with words. She is looking forward to bringing some change with the power of pen and thoughts. Mic and pen are her best friends.


*Note: The content published above was made in collaboration with our members.

About the author:

Editor , OpenGrowth Content Team

The Editorial Team at OpenGrowth is working to provide you with the perfect place to know everything about startups. Feel free to connect to us.

Post Your Comment
Jerry L Tran

This was a well-written blog from basics to advance I would suggest you can add some Stats and Surveys to the blog. This will create a positive impact on readers' minds. I have some references for you. You can check

2021-06-22 12:28:50

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