Why Brands Are Using Chatbots?

  • 4th May'21
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What are Chatbots?

Chatbots have been on the rise for a couple of years and have at present faced a wide adoption. In essence, every social media network has some form of a private and reserved messaging system. Facebook has Messenger, Twitter has Direct Messages, and so forth. Through social media, businesses can receive feedback from their customers which provides them with specific details on what they can improve on. Hence it will change one’s perspective and dynamics of viewpoints.


Purpose of Chatbots 

Chatbots have numerous purposes, but businesses usually use them for customer support. They make support agents’ jobs easier, and they help resolve issues sooner. Chatbots are being made to ease the pain that the industries are facing today. The focus and purpose of chatbots are to support and scale business teams in their relations with customers and creating a good rapport with them for the long term. It could animate in any major chat applications like Facebook Messenger, Slack, Telegram, Text Messages, etc.


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Read the below articles to know the benefits of using Chatbots in the business: 

7 Benefits of Using Chatbots to Drive Your Business Goals

In a world where mobile and digital are first and musts it makes little sense for companies looking to succeed to no harness the benefits of deploying chatbots as a key tool to strengthen their relationships with their clients both internally and externally to know more click here.

Top 5 Benefits Of Using Chatbots For Your Business

Chatbots have been all the buzz these days. You see them in abundance in Facebook Messenger. What might be the reason for this sudden surge in chatbots? Why are they getting so popular? to read more click here.

Top 7 Benefits of Chatbots for Your Business

Chatbots have been on the rise for a couple of years and have already faced a wide adoption. They are bringing a new way for businesses to communicate with the world and most importantly with their customers to read more click here.


Why Brands Are Using Chatbots?

Businesses are using chatbots as they make it convenient to get help quickly. With today’s technology and people’s prowess, you can program a chatbot to do several things. And that’s precisely what businesses are doing. Making it easy to Order or Reorder certain menu items, subscribing to news updates, playing trivia, or just something as simple as notifying a customer of a store’s business hours. Chatbots can do it all.

Since none of the organizations have sufficient manpower to initiate communication with all of their customers periodically, chatbots allow you to initiate a conversation with each customer, regarding any issue, any time of the day. This will make your customers feel that your brand is one step ahead which intern increases the brand value.


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Read the below article to know more on how chatbots can be used in business :

9 Great Examples of How Brands are Using Chatbots

A growing number of businesses are using chatbots in lots of exciting ways - in fact, according to Facebook, there are now over 300,000 active bots on Messenger. You can order food, schedule flights, and get recommendations for pretty much anything to know more click here.

7 real examples of brands and businesses using chatbots to gain an edge

The pervasiveness of chatbots is due in part to the fact that they aren't exclusive to just one industry. Rather, they can be customized for different use cases and tailored to a variety of businesses to know more click here.

10 eCommerce Brands Succeeding with Chatbots

Chatbots can come with a mix of natural language processing, machine learning, and live operators to perform all sorts of tasks that help businesses better serve their customers. They’re growing in popularity on Facebook Messenger, Skype, Slack, Kik, and other messaging platforms to know more click here.


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Contributor: Beauty Kumari 

An eloquent individual, loves to express a myriad of topics through her words. She is ready to take any professional challenge head-on and give her best to any project entrusted to her. She wants to adversely impact through her writing and build a career out of her passion.


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About the author:

Nithika S Nair (Editor), Super admin

An optimistic person pursuing B.Tech in Electrical and Electronics Engineering. Apart from academics, is interested in playing basketball, reading, traveling. 

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