About 20% of the Indian population does not have any access to financial services, as well as savings accounts, credit or debit cards, and personal cheques. However, they imply enormous potential, they lack all these facilities.
Fintech companies can help in uplifting financial inclusion by influencing the surviving financial ecosystem and technologies to make banking accessible, cost-effective, and simple for everyone. This will support millions of innovative but unbanked and underbanked Indians.
Previously, the government has done all the preparations for these Fintech companies to contribute in providing flexible and familiar banking with the benefits of Unified Payment Interface (UPI), Aadhaar, and open application programming interfaces (APIs).
Fintech companies are more cost-effective and innovative as compared to traditional banks. This is how they conduct their work:-
Taking financial services to each and every corner of the country
India ranks second for the highest active internet user population in the World. Internet helps in enabling online banking facilities which assist in reaching remote areas where bank branches cannot be set up. This help unbanked individuals in saving their money and enable them to take advantage of government programs. Fintech companies provide services like financing and other basic services which help in the growth of Individuals.
Making credit accessible
Fintech companies demand less paperwork to lend money as compared to traditional banks. This makes lending of money much easier and faster. For avoiding risk assessment of customers, Fintech companies use AI. This gives small borrowers and local businesses access to microfinancing services which help in easy investments and purchases.
Innovating speed and compliance
Compliance and obligations like Capitalisation, Identity verification, and Consumer grievance redressal are lighter in Fintech companies as compared to traditional banks. For more assistance, The Reserve Bank of India permitted eAadhaar verification and Video Know your Customer (KYC) to encourage Digitalisation.
The Role of Fintech in Accelerating Financial Inclusion is crucial as it enables innovative products and services in a very secure, faster, and simple manner.
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Encouraging Cashless economy
Fintech companies encourage digital, secure, and fast payment modes and use AI to enable instant verification and transfer of digital payments. Online payment modes provide ease, flexibility, convenience, and access to important goods and services which give comfort to people by providing them the facilities of online bill payments, online shopping, online booking of LPG cylinders, and more.
This is how Rupeek is improving financial inclusion with considerable access to credit.
India has the highest number of physical assets in the form of gold and real estate. Indian households privately held $1.5 trillion worth of gold. Still, most of the Indians take unsecured loans from informal sources, which makes lending expensive and limits low-mid income groups. This also increases the chances of exploitation and burdens the lives of individuals.
Rupeek started the gold loan service after recognizing this gap. They come with the large public, private, and foreign capital providers on one integrated platform. They wanted to create as wide a network as possible on the distribution front. Therefore, disbursal happens with the help of brick-and-mortar branches through online modes and at customer doorsteps.
Here, earning the trust of customers become crucial as they are dealing with a very precious physical asset, GOLD. Customers need to trust Rupeek to use their services. To ensure safety and convenience, their agents pick up and drop the gold of their own from the owner. Then the gold gets deposited at a trusted bank for high security during the duration of the loan.
Throughout the borrowing process, they use Salesforce Service Cloud to empower collaboration and better communication between internal and external stakeholders, to avoid any kind of mistake.
Some of their streamlined crucial process which helps us in extending our services are mentioned below:-
Through their easy-to-use Rupeek app, customers can comfortably seek answers and raise any query or service request. Their newly launched Chat feature Service Cloud can also help with the same.
Service Cloud allows its agents to track loan payments. Their trustworthy and united team increases efficiency and productivity.
Their team is able to solve any query from customers in a single call, which frees up the time for serving other customers from multiple locations.
To drive responsible lending, they have set up both negotiable and non-negotiable factors very clearly. This saves people from trapping in debt traps and makes credit accessible to them.
In the coming years, Rupeek is expecting to solve the Credit needs of Indians by utilizing the power of disruptive technology.
The Fintech industry is here for the upliftment of unprivileged, unbanked, and underbanked individuals. By providing easy and simple online modes of banking and payments, the Fintech industry is trying to provide comfort and other crucial services. They are here to make the economy cashless, credits accessible, and banking easy. The Role of Fintech in Accelerating Financial Inclusion is crucial for the growth of our economy. They are providing easy lending for protecting individuals from debt traps and giving them an opportunity to shine. Easy and instant verification facilities, Secure payment modes, and other cost-effective and innovative facilities are here to ensure speedy and safe growth.
Rupeek is one of the companies which provide gold loans with minimum paperwork, this ensures that individuals in need get a loan effortlessly and on time. They keep an eye on the working of their employees to ensure security as they are dealing with a valuable asset, which is gold. They also need to win the trust of their customers so that they can comfortably accept the service.
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Contributor : Nitish Chauhan
Nitish is a curious chef who loves to bake cupcakes of words. Nitish loves serving people a delicious cuisine of wisdom and knowledge, often adorned by sweet humor and an engaging tone. His objective is to serve his readers with the best possible content on their plate while also ensuring their appetite for seeking continues to proliferate.