How to Manage Internal and External Services in Cloud Computing?

Supriti Tripathy

5th Oct'21


Cloud Computing is one of the wide-ranging techniques that aim to cater to individuals and businesses alike. It has been there for over a decade now, but the focus has magnified on it with remote working and technology. It delivers computing services like servers, software, networks, infrastructure, databases, etc., over the Internet. It highlights the flexibility and scalability of this concept and gives the scope to innovate better and faster. There are mainly three types of Cloud Computing Services:


  1. Platforms-as-a-Service (PaaS)
  2. Infrastructure-as-a-Service (IaaS)
  3. Software-as-a-Service (SaaS)

These services employed in a business for an internal group with private procedures focusing only on a particular organization are internal. It depends on the service provider and the customer to consider the terms within an SLA agreement (Service Level Agreement). In SLA, they outline what the provider delivers, also emphasizing the customer’s responsibilities. So, now the bigger question is, how do they decide on the services and the process of managing internal and external services in Cloud Computing.




Understanding The Responsibility

Managing the resources of cloud computing services decide its success in a business. When businesses provide cloud resources to their employees, customers, and business partners as an internal service, in-house managing happens. And when a third-party service provider takes over the responsibility to cater to the different businesses and offers software solutions, managing becomes vaster as an external cloud service.

A business can either use private or hybrid cloud resources to provide to its internal clients. Hence it becomes a public consumer (when accesses public resources from the hybrid model) and a private provider. The problems arise in such situations as public cloud consumers have a diverse reach as they get better networking and services. However, private cloud consumers stay within the private model particular to the business. 


Issues in Internal and External Services

Organizations often resort to curated cloud resources in a private or hybrid cloud and use them to self-service. Even though the content is limited, it suits the business and may prevent it from diverting from its objective. Companies can take in many unwanted services from external resources and sort to consume more time.

Internal Service gives a broader perspective of security risk minimization since organizations understand the sensitivity of data. They explore ways and invest more in keeping the confidentiality intact and prevent data loss. Even with evolving security checks, external services are more prone to network attacks and data loss. A proper guideline must be in review to ensure keeping data intact.


internal and external cloud services


Categorizing the Services 

In a traditional environment, companies employed the resources of the IT department like hardware, software, tools and purchased or installed them to work. The companies themselves maintained the resources used in respective data centers. However, in the economics of cloud computing, that responsibility goes to the service provider. Companies only pay a subscription charge and use the facilities over the Internet connection.


IaaS (Infrastructure as a service) gives on-demand access to physical or virtual hardware over the cloud to run business applications after a personalized configuration. The benefits of IaaS are:

  1. It locates data centers closer to a user and boosts performance without data overcrowd.
  2. It enhances the process of testing and running applications with ease.
  3. It provides high-level security and enables organizations to minimize security risks by additional improvements for a private network.
  4. They provide the latest technologies to organizations without much investment or hassle. 


PaaS (Platform as a service) is a platform that runs, develops, and manages applications. The service provider maintains the hardware and software in the platform. Users access PaaS through a GUI (Graphical User Interface), and the DevOps teams use the interface to connect throughout the application testing lifecycle. It also shows why DevSecOps is so important today! There are many advantages of PaaS, and they are:

  1. Faster development and testing procedure
  2. The shared software development platform makes all the tools available for users in the process.
  3. The platform enables accessing anytime from anywhere without rebuilding it again after every use.


SaaS (Software as a service) is again cloud-based ready-to-use application software that a vendor manages and operates businesses. Today everyone uses them in their gadgets, be it emails or social media. Users only test the software, pay a fee and start using it with no additional financial risk. There are immense benefits of SaaS like:

  1. They are accessible from anywhere at all times.
  2. With only a nominal charge, users can buy more data.


security protection


Managing The Services

We can now understand the versatility of the above cloud computing services and modify them as per our business requirements. Managing these services depends on how organizations use them and maximize benefits from them. Issues can arise when users aren’t sure about the operational status of the services or in the absence of training to use them. Poor cloud computing behaviors can also impact the services and lead to challenging consequences in data handling. There must be a support team dedicated to helping customers when they lose track. 

It is also essential to monitor the actions of customers while availing cloud services. Here comes the importance of the role of AI in data storage and extraction. Proper tracking should be able to track the GPS and pinpoint the exact trouble faced by the customer. This tracking within the cloud will save communication time and keep the customer motivated to improve services and deliver better. To manage external services, companies that send out applications must collaborate with DevOps teams. The teams can then check for any operational issues and fix the glitches immediately in the cloud itself.


We at OpenGrowth, are committed to keeping you updated with the best content on the latest trendy topics from any major field. Also, both your feedback and suggestions are valuable to us. So, do share them in the comment section below.

A believer of good things and pursuer of diverse avocation, she is a fiction lover and a simple writer. Supriti has a number of professions to her list and she feels challenges are the only answers to failures.


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