Why Customer Service Plays Vital Role In Business

Isha Panwar

15th Dec'20
Why Customer Service Plays Vital Role In Business | OpenGrowth

Customer care or customer service is a vital factor of business success. Every contact your customers have with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales. From your telephone manner to the efficiency of your order-fulfilment systems, almost every aspect of your business affects the way your customers view your business. But there are also certain programs you can put in place to increase your levels of customer care.

Read to know how to manage your customer care/ Customer service section:


5 ways to manage your customer care

If you don’t have required support resources, you’ll need to get smarter about how you handle your interested customer support requests. Read more.

How to manage good customer service

Any business need customer base to survive. Retention and attention of customers towards your business is much required, which is can be done on providing them best quality service and managing their issues on time with utmost care. Read more.

Must Read: Do you Know About Customer Relationship Management?


Customer Service


Importance of Customer Service

Customer care service is based on psychological factors. Customers do not only purchase the products and services but the whole packages that include psychological factors as well. In order to enhance service quality, an organization must provide good quality customer service. 

Read below to know the importance of customer care:

Why good customer service is important

Keeping loyal customers is least expensive than getting new ones. Meeting customers' expectation and performing beyond that is a masterstroke for every business houses. Read more.

10 undeniable reasons customer service is important

Keeping in a notice that, there are undeniable factors which shows customer service is important for any business success. Read more.

Interesting Read: Know How to Identify Consumer Wants and Needs

To implement this guidance and practise good customer service, viewing some examples will definitely help. There are several companies who have made a perfect customer base and are providing excellent service. This is also helping them in growing their reach as the satisfied customer will surely promote their service to the other person and this might create a new chain.

Visit at link below and read about some examples with best customer service:

20 example of companies with the best customer service

Company’s credibility and goodwill lies on how they deal and entertain customer’s queries and grievances. Here is the some of the examples of best customer service. Read more.

These companies have the best customer service

American Customer Satisfaction Index (ACSI) list that answers the question, which companies have the best customer service? Read more.

The 10 brands with best customer care 

Every individual customer will expect differently. Based on whom they are, and their own life experiences, treating them in the way they expect is the smart customer service solution. Read more.


We, at OpenGrowth, are constantly looking for trending startups in the ecosystem. If you want to know any further information about the startup ecosystem, then do let us know in the comment section below.


About the Author : Amrita Sinha

Amrita is in the field of media. She has a deep inclination towards writing and public speaking. She has the aim of removing the stereotypical mindset of society. She loves to read, and photography is her passion.


The Editorial Team at OpenGrowth is working to provide you with the perfect place to know everything about startups. Feel free to connect with us.